Cancellation policy
Purchase Options & Cancellation Policy
🛍️ Purchase Options
We offer secure and flexible checkout with multiple payment methods, including credit card, PayPal, Klarna, and more. All orders are processed in EUR (€).
Your order is confirmed once payment is received. We reserve the right to cancel orders in cases of stock errors, suspected fraud, or system malfunctions — you’ll be notified immediately in such cases.
❌ Cancellation Before Shipping
You may cancel your order before it has been shipped by contacting us as soon as possible at [your email].
If your order has already been dispatched, please refer to our Return Policy.
🔁 Right of Withdrawal (EU 14-Day Return Policy)
As an EU customer, you have the right to withdraw from your purchase within 14 days of receiving your order — no explanation needed.
To cancel your purchase within this period:
• Please send us an email at shop@tuftsupplies.com with your order number and a clear statement of withdrawal.
• You must return the items unused and in original condition within 14 days of your cancellation notice.
• Return shipping costs are your responsibility.
Refunds will be issued within 14 days after we receive the returned goods.
🛠️ Exceptions
The right of withdrawal does not apply to:
• Custom-made or personalized products
• Items that have been used or damaged after delivery